Terms of Service
Last updated: March 2026
1. Service overview
IB Math Lab provides IB Mathematics exam preparation services including personalized practice worksheets, feedback on submitted work, worked examples, study plans, and WhatsApp-based support. Optional 1-on-1 tutoring sessions are available as an add-on.
2. Exam Pack
The Exam Pack is a one-time payment of €450 that covers all included services from the date of purchase until the May 2026 IB examination period. This includes a 20-minute onboarding call, unlimited worksheet cycles, personal feedback on every submission, and daily WhatsApp access.
3. Tutoring sessions
1-on-1 tutoring sessions are available to Exam Pack students at the advertised hourly rate. Sessions are booked and paid for separately. Cancellations must be made at least 24 hours in advance for a full refund. Late cancellations or no-shows are non-refundable.
4. Refund policy
If the student puts in consistent effort (completing assigned worksheets and submitting work regularly) and does not see improvement after 2 weeks, we will issue a full refund of the Exam Pack fee. Refund requests must be made within the first 2 weeks of purchase. We reserve the right to assess whether worksheets have been completed and submitted as part of the refund evaluation.
5. Communication
Our primary communication channel is WhatsApp. By purchasing the Exam Pack, you consent to receiving messages including worksheets, feedback, and study plan updates via WhatsApp. If a parent phone number is provided and the group chat option is selected, a WhatsApp group will be created including both the student and parent.
6. No guarantee of results
While we are confident in our methods and have seen consistent improvement in students who put in the work, we do not guarantee specific exam grades or score improvements. Academic outcomes depend on many factors including student effort, consistency, prior knowledge, and exam conditions.
7. Intellectual property
All worksheets, worked examples, study plans, and other materials provided through IB Math Lab are for the personal use of the enrolled student only. Materials may not be shared, redistributed, or used commercially without written permission.
8. Privacy
We collect your name, email, phone number, and submitted schoolwork solely for the purpose of providing our service. We do not sell or share your personal information with third parties. Payment processing is handled securely by Stripe. Photos of student work are used only for providing feedback and tracking progress.
9. Changes to these terms
We may update these terms from time to time. Continued use of the service after changes constitutes acceptance of the updated terms. Material changes will be communicated via email or WhatsApp.
10. Contact
For questions about these terms or our service, reach out via WhatsApp or email us at hello@ibmathlab.com.